Job Description:  Host

Availability:  Full time/ Part time

Summary of Position: A Host presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave.

Reports to: AGM/ GM

Millie’s Spring Valley

4866 Massachusetts Ave, NW

Washington, DC

Host Responsibilities: 

• Greet incoming and departing guests warmly with a smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Inform guest of current promotion and who will be serving them to ensure a smooth handoff to service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests’ needs throughout dining experience to ensure they receive high quality service
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff
• Contribute to team effort by accomplishing related results as needed

Host Requirements:

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to carry trays or supplies (10-30 lbs.)
• The ability to thrive in a fast-paced environment
• Flexibility to work a variety of shifts
• Experience in a full-service restaurant preferred
• Must be able to assist guests and possess great guest relations skills
• Ability to work positively in a fast-paced environment

It is understood that there may sometimes be tasks or needs that fall outside of this description, and it is expected the employee will use sound judgment to manage these tasks, completing them where needed and asking for assistance or direction as appropriate.